Puntuación de los viajeros
2.0
Hertz charged me a completely different rate than what I booked through Kayak. I ended up paying more with Kayak than if I had just booked it myself.Opinión del 18 jul 2023
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2.0
Waited. Nearly an hour to be served at the counter. Then waited another hour for a car to be available. Shouldn’t have to wait two hours for a car when one is on time for the reservation.Opinión del 7 jul 2023
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8.0
Very smoothOpinión del 2 jul 2023
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2.0
There was mail in one tire One door was damaged they did not care to tell me had to keep filling air Did not even send me final invoiceOpinión del 1 jul 2022
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10.0
The representatives I met w/in person were above & beyond. They know their job, & were absolutely wonderful to interact with. My one complaint was my vain attempts to get thru to a living individual via phone when I had a question that I could not find an answer to on the website. That will give me pause in future, knowing this. Incredibly frustrating.Opinión del 20 jun 2022
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2.0
They don’t give me a car because they charged me extra more than I had money on credit card. They also told me , after declared transaction that can’t use my credit card again. Me , and my pregnant wife came back to the home by metro train. Everything was terrible , we are really sad. And we can’t return money yet, I don’t know why…Opinión del 9 may 2022
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2.0
Bad car. No options. Dirty vehicleOpinión del 6 abr 2022
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10.0
Perfect experience.Opinión del 15 feb 2022
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1.9
I prepaid for my rental. About a month prior to my rental date I had to cancel my rental. Hertz charged me $100 for the cancelation. I could understand that fee if I canceled less than a week before my rental date but my cancelation was way before that. Given the current dearth of rental car availability they should have no trouble re-renting the car. I could even understand a $25 cancelation fee but $100 is just a rip off. I will never rent from Hertz again because of it.Opinión del 22 sept 2021
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1.9
I was charged a much different amount than what the contract and the customer service agent said I would. I never received a receipt once I dropped off the vehicle. The vehicle was absolutely filthy (gum stuck to carpet, vomit in window openings) and it also needed new windshield wipers which ended up being somewhat of a safety hazard due to rain.Opinión del 14 sept 2021
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7.9
And overall good experience except this car smelled like cigarettes. I thought that you were not supposed to smoke in these cars????Opinión del 14 sept 2021
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1.9
Kayak conveniently adjusted itself to show pickup at LaGuardia while I mentioned Newark as my pickup location, had to cancel that reservation to rebook one from Newark. Also, Kayak is middleman for another website, so what's the bleeping point? The lesson I learned was skip all the aggregator websites and go the actual company.Opinión del 4 sept 2021
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