Encuentra vuelos baratos de Ciudad de México Juarez y otros aeropuertos a Madrid Adolfo Suárez Madrid-Barajas (MEX - MAD)

Estropeado todo el sistema de entretenimiento

12 horas sin nada que poder hacer en el avión. Ya nadie lleva libros, confías en ver varias películas a bordo

Staff, Boarding procedures

El mejor precio, me gustó mucho la facilidad para reservar, las opciones para viajar, y la atención postventa.

Que tardan mucho en hacer el cargo a la tarjeta lo que genera confusión de saber si si está reservado o no.

Me gustó la puntualidad de salida así como la llegada a Madrid.

Nada

Nothing

NOTHING

They cut my luggage bag and stole me. Below a list of my missing items: -A big cut on the back side of my luggage (Brand: Brics) -1 safety lock "Brics" (Italian original, same as my luggage brand) -3 shirts Calvin Klein -1 jeans Calvin Klein - 2 tie pins Montblanc - 1 pair of shoes Calvin Klein unfortunally I did not realize about it until I arrived to my hotel room and unpack my things. I have created a report but they did not even told me if they will pay me back for my things. By the way I use a flight at least 10 times per month ( MX / US / and sometimes Europe)

The flight was delayed 5 hours, they kept us in the plane without air conditioner, only to change us to a different plane. Due to the long delay I lost my train and had to buy the ticket again.

La atención del recepcionista al documentar nuestro equipaje!

The flight was delayed 5 hours, they kept us in the plane without air conditioner, only to change us to a different plane. Due to the long delay I lost my train and had to buy the ticket again.

I dint like the atention of the travel agent because I could not change the return and had to buy another tiket for my return, and Im afraid that would be a problem to ask him to reused my portuon , I didnt used.

No hubo ningun incidente a mencionar.

La comida podria haber sido mejor.

Nothing. Never made it onto the flight.

I booked a flight from LAX to Madrid with a transfer through Mexico City. There was an hour and a half layover which I assumed would be enough time, otherwise why would this even be an option? First my flight arrived in Mexico City late. I run off the plane and proceed to go through immigration and customs which really makes no sense since I am not even in the country for more than an hour at the airport, but I understand this is protocol. What made no sense was there was no separate line to allow people who were trying to make connections to at least skip the gigantic line, nor was there global entry. I ended up missing my flight, even though I arrived at the gate 5 minutes prior to departure. They would not let me on, and then gave me three options for future departures, none which were direct, all which left at least 6 hours later, and I would arrive in Madrid at 11 pm at night and miss an entire first day of my vacation. I was a solo female traveler, which made this even less ideal, as I do not like to wander around alone at night in a foreign city without getting my bearings first during the day. The guy was extremely unhelpful at the desk, and also proceeded the luggage tag of another solo traveler who was in my same predicament. Once I finally arrived in Madrid they told me my luggage was missing, icing on the cake. So now I am stuck in Spain with no luggage, and they still cannot find where it is. Will never take this airline again. They also refused to at least compensate me for a hotel since it was my fault that I booked through another company rather than directly through their website. Worst experience ever.

The crew was nice

The meet was bad

Estropeado todo el sistema de entretenimiento

12 horas sin nada que poder hacer en el avión. Ya nadie lleva libros, confías en ver varias películas a bordo

Me agradó mucho el servicio y la atención por parte del equipo. Igual que hubiere muy poca gente contribuyó a viajar muy relajado.

La comida no muy buena y menos abundante que en otras ocasiones. La comodidad no es su fuerte.

El personal fue muy bueno

Los ascientos no son buenos para viajes largos

I liked the entertainment center and the staff service

They don’t put something to eat between meals Like other airlines that you could get up and grab

Comfortable, prompt, clean.

The flight was delayed 5 hours, they kept us in the plane without air conditioner, only to change us to a different plane. Due to the long delay I lost my train and had to buy the ticket again.

Había pagado por un asiento con más espacio pero no fue concedido sino hasta realizar la queja .

No ofrecen bebidas entre comidas como en otras compañías (ej Turquish se cansan por atenderte) Audifonos de pobre calidad, no dan otro accesorio para vieje, espacio reducido y comida muy pobre

The seats were very uncomfortable for such a long flight.

Me gustó la puntualidad de salida así como la llegada a Madrid.

Nada

Excelente comida

La salida se retrasó un poco

Tenía comida especial por mi alergia y me decían que no tenían nada. Y les insistí en que buscaran y me la encontraron cuando ya todos habían comido. Me trajeron el empaque que de la comida roto y chorreando la salsa y me cayo todo por encima cuando el azafato me la entregó y pedí algo para limpiarme y se tardaron tanto que me tuvieron que ayudarme los otros pasajeros. La gente tocaba el botón de llamada a los sobrecargos y estos nunca atendían a las llamadas. Estaban todo el rato o desaparecidos o si pasaban por los pasillos era con mucha prisa. No se que hacían pero tenían y una atención pésima en general y muy desentendía

La atención del recepcionista al documentar nuestro equipaje!

No hubo ningun incidente a mencionar.

La comida podria haber sido mejor.

The flight was delayed 5 hours, they kept us in the plane without air conditioner, only to change us to a different plane. Due to the long delay I lost my train and had to buy the ticket again.

Staff, Boarding procedures

El personal fue muy bueno

Los ascientos no son buenos para viajes largos

The seats were very uncomfortable for such a long flight.

Excelente comida

La salida se retrasó un poco

Excelente comida

La salida se retrasó un poco

The seats were very uncomfortable for such a long flight.

Me agradó mucho el servicio y la atención por parte del equipo. Igual que hubiere muy poca gente contribuyó a viajar muy relajado.

La comida no muy buena y menos abundante que en otras ocasiones. La comodidad no es su fuerte.

El mejor precio, me gustó mucho la facilidad para reservar, las opciones para viajar, y la atención postventa.

Que tardan mucho en hacer el cargo a la tarjeta lo que genera confusión de saber si si está reservado o no.

Nothing. Never made it onto the flight.

I booked a flight from LAX to Madrid with a transfer through Mexico City. There was an hour and a half layover which I assumed would be enough time, otherwise why would this even be an option? First my flight arrived in Mexico City late. I run off the plane and proceed to go through immigration and customs which really makes no sense since I am not even in the country for more than an hour at the airport, but I understand this is protocol. What made no sense was there was no separate line to allow people who were trying to make connections to at least skip the gigantic line, nor was there global entry. I ended up missing my flight, even though I arrived at the gate 5 minutes prior to departure. They would not let me on, and then gave me three options for future departures, none which were direct, all which left at least 6 hours later, and I would arrive in Madrid at 11 pm at night and miss an entire first day of my vacation. I was a solo female traveler, which made this even less ideal, as I do not like to wander around alone at night in a foreign city without getting my bearings first during the day. The guy was extremely unhelpful at the desk, and also proceeded the luggage tag of another solo traveler who was in my same predicament. Once I finally arrived in Madrid they told me my luggage was missing, icing on the cake. So now I am stuck in Spain with no luggage, and they still cannot find where it is. Will never take this airline again. They also refused to at least compensate me for a hotel since it was my fault that I booked through another company rather than directly through their website. Worst experience ever.

The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use).

I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact.

Había pagado por un asiento con más espacio pero no fue concedido sino hasta realizar la queja .

Comfortable, prompt, clean.