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Ventajas: Seats were good, leg room ok

Desventajas: Check in desk wasn’t labeled with Sun Country. It said Canada Air. Nothing posted about needing to get a departure tax prepaid.

Ventajas: Crew was great !

Desventajas: Late flight, minimal beverage service....on a four hours on a plane one would expect at least a second pass through the cabin with water

Desventajas: Have WIFI

Ventajas: The crew was ok The seat terrible, uncomfort, really bad for the back and no elbow room, felt like petzels.

Desventajas: At least give a glass of pop free, the second to buy. The seat, that was the worst one I have ever been on. Sorry to be so honest.

Ventajas: Todo me gusto son los mejores

Desventajas: Nada para mí nada son los mejores

Ventajas: It was a good ride

Desventajas: Food prices for everything and seats

Ventajas: Very helpful crew especially the young black guy.

Desventajas: Free drinks

Ventajas: I would like you don’t delay the flight and time.

Desventajas: It could have been better if it was on time.

Ventajas: Well we made it to our destination and it was on time.

Desventajas: There was no kiosk, no one working until 6:30 pm, the employees were rude, tossed our bags carelessly, condescending, nonexistent email communication when trying to precheck and make sure we were set up, the girl making announcements kept messing up and getting mad at herself and stopping her announcement so it was hard to keep track of who was boarding. The seats were incredibly tight - OH and it was ridiculous that after purchasing tickets they then hit you with additional fees - like you have to PAY to pick a seat?! And then if you want to bring a carry on it costs the same as a checked bag?! Nickle and diming at its finest. All of the passengers we talked to from our flight all said the same thing. We will never fly Sun Country again.

Desventajas: It would be nice if the pilot would tell us what state we are flying over or give us information about what we are looking at out the windows. We only get -we are experiencing a bit of turbulence or we will begin our descent in about 20 minutes. They may see the view all the time and know where they are but we don’t fly much and would like to know.

Ventajas: Nice crew

Desventajas: Smallest seats I’ve ever been in. Late departure because they forgot the plane’s security check in-between flights. Drinks served but no snacks.

Ventajas: Las aeromozas muy secas y déspotas. Los asientos duros a pesar q viaje en salida de emergencia

Desventajas: La distancia entre asientos es RIDICULAMENTE justa, y no se diga cuando el pasajero delante se reclina, no sean pichicatos con el espacio....

Ventajas: The trip was for my mom , she couldn’t aboard the plane because the need a confirmation number not just with her name ,she lost the flight

Ventajas: La tripulación atenta

Desventajas: Que haya salido a tiempo el avíon

Desventajas: It was awful. Was not offered any food and refused when asked for water. Seats are awful uncomfortable and for small people, no leg room at all. No internet no space no comfort nothing. The attendants were rude and refused to speak English. It was horrible I will never use volaris again

Ventajas: Is hard to think what did I like. Nothing

Desventajas: Poor customer service. They charge for every thing. You cannot change your trip without charges. They do not answer when you call them. The fly attendant are rode.

Desventajas: I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service.

Ventajas: The passengers sitting by me were very helpful. They put my carryon on the overhead rack for departure and arrival. The handicapped attendant was excellent when I arrived in Cancun and stayed with me until my transfer was found.

Desventajas: I have traveled several times annually with Volaris for at last 13 years and this is the first time the service was so bad, virtually no service was offered at any time. Everything seemed disorganized. No food was offered or even a glass of water. I am 86 years old and travel handicapped all over the world with excellent service. I was shocked that I as dumped in a seat at the Volaris gate from the wheel chair by the attendant; and, who never returned to help me board the plane. I made the mistake of tipping him well. No ramp was available and I had to beg for help with my carryon as I have to hold on with both hands to go up the stairs. Cancun’s attendant for handicapped was much better and truly helped me and stayed with me until my transfer was found. Tijuana’s airport service was horrible.

Desventajas: Hand sanitizer and temp check at gate. I watched a crew member pick her nose.

Ventajas: Most of the crew was very friendly. Good selection of entertainment options and decent food and beverage options.

Desventajas: I had three short interactions with one of the female flight attendants who never made eye contact. The movie service frequently froze for 30-60 seconds at a time.

Desventajas: Super uncomfortable seating, WiFi/entertainment did not work. Given 1/2 of a drink. Which would have been ok if the price of the flight had been really low, but in fact the flight wasn’t that much less than the other airlines.

Ventajas: On time. Crew was very good

Ventajas: Love the how comfy the seats are and the USB charging ports at each seat.

Desventajas: Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep.

Ventajas: Efficient boarding, reasonable space in cabin and overhead bins

Desventajas: Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day

Desventajas: Delayed 4 hours

Ventajas: Everything

Desventajas: Nothing

Ventajas: Disregarding all that’s going on around the world in present time out experience was great

Desventajas: Good flight

Desventajas: Todo fue Exelente...

Desventajas: No cambia las escalas a última hora. Y las comidas

Desventajas: You should provide food as you used to. Prices for food are very expensive on the plane, but plane tickets are still the same. They aren't cheaper at all.

Ventajas: I only chose this flight because it is direct to Guadalajara.

Desventajas: Let me pay for my bags ahead of time. Seats are the smallest in the industry. Hurt my knees when the person in front of my moved. Charging money for everything isn't worth the money. My money is in my bag. The little bit of revenue you get from these sales isn't worth the lack of good will and discomfort given to the passengers.

Ventajas: Quick boarding and ease with carry-on

Desventajas: We didn't get the safety announcement in full. The friendliness of the staff -

Ventajas: Literally nothing. The worst airline I will never fly with them again.

Desventajas: Completely disorganized, no consideration for the elderly or infants. ALWAYS LATE! We had to be bussed to our plane and they kept up on the buss for 20 mins with no air It was so bad that one woman fainted on the bus!! Would never recommend this airline and I won’t be flying with them again.

Ventajas: Need remplace the seats and need more space

Ventajas: The crew were fantastic and the seats were comfortable.

Desventajas: Leg space was a bit tight for a tall person so if you can get an exit row do it.

Ventajas: Good price, cheerful people, direct flight.

Desventajas: Not charging extra for everything-- bag, carry on, seat selection, etc.

Desventajas: Hand sanitizer and temp check at gate. I watched a crew member pick her nose.