Fun staff. Had a little issue but was addressed right away.
Great staff No refrigerator for personal use
The only negative about the stay was the temperature in the lobby / bar / restaurant. Uncomfortably cold in all common areas
The location of the hotel was excellent. It is right across the street from Vanderbilt University which was great for morning walks around their campus. The hotel is also within walking distance to some great unique restaurants in Nashville. It is also an easy drive to downtown. The staff was very welcoming and the valet service was quick and professional. Our room was clean and in good shape. Hallways were very quiet at night. We would definitely stay at this hotel again.
It was our anniversary and they quickly bumped us up to a room with a better view for the same rate. They did all they could to accommodate us. Parking is a bit expensive but hey, that's Nashville for ya
We had not stayed at the Loews since our son graduated and were pleasantly surprised to see what a nice job they have done in updating the hotel. The staff is friendly and helpful. Great location. Nothing
Our room was amazing... Stayed in the premium king suite...bed was beautiful and comfy... Furniture was very eclectic, bathroom very clean, overall romantic... Had a keurig coffee pot and stocked mini bar ( which we just stared at it because the drinks and snacks were so expensive . We really enjoyed the bar downstairs , Masons. The staff was amazing. Took very good care of us. We were very lucky to have got this room for such a great pricel on kayak.
Great staff. Lovely set up. Professionalism at its finest. Highly pleased, and I'll be returning soon.
Concierge breakfast buffet that came with our room was pretty scarce and not refilled both mornings that we went; Expensive parking lots
Wonderful staff! Love the Lounge and the room and decor are fabulous!
Servicio de transporte (Tesla). Check-in temprano (si está disponible). Excelente servicio Las habitaciones son un poco pequeñas
El personal era muy profesional, atento y amable. Un gran servicio de habitaciones. El hotel estaba un poco más lejos del centro de lo que pensábamos. Sin embargo, proporcionan un servicio de transporte gratuito.
Nice rooms and hotel staff is very professional Parking is expensive. Given the cost of parking in the area, it is heavy handed.
Location We only had one towel in our bathroom. No one was available to get us more. ? We paid for a Parthenon view and received a parking lot view. The air conditioning did not get below 77 degrees. Very small room. Extremely disappointed for what we paid, and what we were promised.
very convenient to Vanderbilt great restaurant/lounge staff was very accomodating did not think it was a good value hotel rooms need to be updated
Alegra ambiente No está cerca del centro. Imprescindiblr transporte para las principales atracciones de la ciudad.
El confort de la habitación, era grande con nevera y microondas, el baño con hidromasaje y buena cama. Se oye todo, tanto a los "vecinos" como el ruido de la calle, aunque no como para no dormir.
Ubicado cerca de zona de rEstaurantes y bares. ptróximo a la ciudad. El espacio para el desayuno era escaso. Poca variedad en la oferta de desayuno. Habitaciones más bien pequeñas.
It was nice and clean, sooooo convenient location, good quality breakfast.
This hotel has live music every night which, while not significant for us, might be attractive to others. It is very close to Vanderbilt University which is a major plus for us. The air conditioners in each room are noisy.
Nothing Over priced, dirty, under construction, rude desk clerk, no breakfast, uncomfortable bed...
Too far from downtown Nashville if you don't have a car.
Very helpful staff, great location and wonderful to have a shuttle available for nearby commuting. Very clean. A 4-5 star experience.
I was scheduled for surgery at a nearby hospital at 5 AM. This hotel was conveniently located. When we arrived, we discovered the hotel was being renovated. Parking was disturbed, registration was located on the second floor, and there was noises of construction outside our window. I also stepped on a sewing needle during the evening that was embedded in the carpet.
Nicely updated hotel--very close to Vanderbilt University, the reason for our trip to Nashville low water flush toilet had to be flushed 2 to 3 times on certain occasions.
Your very friendly staff and the shuttle to the 'honky tonks' We only stayed for 2 nights and we should have stayed for 4! We were celebrating our wedding anniversary and the hotel 'upgraded' us to their executive floor - but no one told us about the executive lounge, perhaps a missed opportunity to impress?
The front desk was really nice and helpful. We took their suggestions for dinner and ate at The Tavern, it was amazing. The room was very clean and big. The shuttle driver James was great. We loved him taking us down to Music Row. The free breakfast was very good and filling. I believe it was a full size bed? Too small for this pregnant mama! We could also hear people in their rooms so I think the walls are a little thin.
Free area shuttle rides Close access to shopping, dining, & more furnishings & amenities were not quite Hilton grade...
Very clean No body lotion provided.
Lots of space in the room and two queen beds. The large hot tub was fun for kids. Free breakfast was nice and $22 parking was reasonable. Close to food and night life at the edge of Vanderbuilt Univ. Short shuttle ride to downtown. Floor could have been vacuumed better and a little walk from parking garage to hotel. Overall great hotel and stay. Couldn't think of better place.
Staff were very friendly; kitchen was convenient; location was excellent The rooms are definitely not as modern as the pics (upscale is the last adjective I'd use to describe it). Awkwardly placed and very cheap looking furniture; no real closet, just 3 pieces of plywood with a curtain! Free breakfast is limited; guests are made to microwave their choice of pre-wrapped sandwiches.
Apples and Nutella at the front desk.
Free shouttle service to and from basically anywhere without long waiting times. Music row (right around the corner) is the area where the locals go out. The view on the 2nf floor was pretty bad, but we only were there at night time anyways.
The rooms are very spacious. The vibrant colors are great :-) The staff are super friendly and are available at all times.
Excellent location and extremely helpful front desk. Highly recommended and would definitely stay here again.
The location was close to downtown. The room smelled like old wet carpet, the smoke detector went off for 30-40 min in the middle of the night. This was not a good nights rest!
The room was very clean and nice. Employees were very nice as well. The two women who were the workers at breakfast every day were superior. Friendly, helpful and very cheery. Totally loved them. Your two shuttle drivers Craig and John were superior as well. Had a wonderful stay.
The staff were helpful and friendly overall, absolutely acceptable, but not stellar. The shuttle was very convenient for me to use instead of renting a car for a less than two mile trip to my business destination for the five days I was there. The shuttle drivers were especially friendly and seemed to really care about getting their passengers to their destinations safely and efficiently. The hotel needs renovation, and it lacks several of the basic amenities I've enjoyed at many other Hampton Inns (fridge, microwave, more spacious desk/work area) The carpet was older and worn, giving the impression it was dirty even if it wasn't.
Staff started slamming doors all around our room at 5am..... This is the second time this has happened at this hotel. We will not be staying there again.
Great hotel! Perfect location for Vanderbilt and downtown Nashville
$5 Uber ride from Broadway district and shuttle to there. No shuttle service back to the hotel after 11 pm.
Great location, clean rooms, good service and great in town shuttle N/A
Richard was a very friendly employee. He made our visit feel like we were visiting family. The other staff is very friendly and willing to share their knowledge about places to see/go. It was very close to Midtown - a place to get away from touristy attractions, but close enough to the main strip. They even had complementary popcorn. :)
We thought the beds were very comfortable and the staff was very accommodating. We had to switch rooms midway through our stay due to some plumbing issues, but the hotel made it easy and comped our night. Overall they were very helpful for our very large group! I found mold in the sink which is pretty disgusting. Also, we had an early flight to catch and the formal breakfast wasn't ready, but they were surprised when I simply asked for a muffin togo. Lastly, our room totaled $250 night and for that price I expect coffee to be kept out in the lobby past 10:30am! It's Nashville people, we guests are sleeping in! So, if you're not up and ready there won't be any coffee. Not to mention, they started closing up the omelette and hot food bar by 10:10am.
That they had a shuttle that you could use. One of the employees behind the front desk.
The whole stay was great from the valet parking to checking out. It was the best hotel experience we have had in a long time. The only thing we did not like is they did not have a swimming pool and my son was upset about that.
Convenient to downtown area. Noisy area. Especially at night. Loud music.
the continental breakfast was awesome. the rooms were roomy and comfortable. coke machines didn't take dollars.
The staff was excellent. Very nice and welcoming. The hotel was above par. Everything was wonderful. I would definitely recommend this to anyone.
The staff really made this a pleasant stay. They were always helpful and smiling. A regular restaurant in the hotel would have been nice. However, the food obtainable through the bar was of good quality, just very limited choices.
Good location freiendly helpful staff Paying for parking
The hotel has a great location. Our refrigerator was broken so we asked to have it fixed.. twice. Twice they said they fixed it but our food was spoiled. On the last day, they finally fixed it. They only partially cleaned the rooms each day, hardly anything was done. Sheets weren't changed, coffee wasn't replenished, nothing was wiped down etc.. Extremely disappointed and won't be staying there again or recommending it.
everything, perfect stylish place, great ammenities. Staff was amazing and helpful. would recommend for any occasion! nothing
The staff was fantastic! We had a wonderful room that was one of the coolest rooms we have ever stayed in! The location was great and it was very easy to get downtown. The lobby had live music and featured a variety of very good artist! The whole hotel went above and beyond our expectations, and had a very cool vibe. The only negative is that we had a light out in the shower but the staff was extremely quick at getting it fixed!
Excellent location. Friendly staff and a large, clean room. Beware that parking is an additional $25. Didn't expect the parking fee since we were not downtown. After parking and a cab ride downtown we should have paid extra to stay downtown.
Wonderful staff and the cleanliness superb!!
The staff was great with the problem of a party in one of the rooms. They kicked the idiot parties out and gave us an upgraded room. The shuttle driver was very helpful and friendly. I would recommend this hotel. No.
This guest did not leave comments about this hotel.
The 2 bedroom suite was very nice and roomy. We were disappointed to hear we had to pay for parking nightly.
The hotel was in an ideal location, the room was clean, and staff was friendly. Leaving microwave popcorn in the kitchenette was a nice touch. No vending on our floor without going over to the Springhill side.
Staff was great, and they were quite busy that evening as well. Several other guests beat us to the shuttle service and we missed out.
Room was well-equipped and spacious. Super clean. Can't think of anything.
Clean. Spacious (in terms of the room and common areas). Very attentive, capable and cordial staff. The building also had a bit of architectural character, too. I've already booked my next stay!
The Kaya deal was not a deal astheprice was 50lower per night when we got there.
The facilities were nice. Large, clean room. Exercise room and pool areas looked very nice although we didn't use them. Staff was frequently boarder line rude. Generally not attentive to needs. Food served was edible and that's about as nice as I can say. The 'kitchen staff' made very little attempt to make things appealing.
I liked having a full kitchen in which I could prepare some meals so I didn't have to eat out all the time. The shuttle they provided saved me money on transportation. The breakfast had a lot of options and the pool was larger than I expected. The highlight of the hotel however was the friendly helpfulness of the staff at every level. I can't think of anything I didn't like.
The hotel was super clean and the staff was very accommodating. They offered free breakfast and free dinner which we thought was very nice. The only negative was the shuttle service. It's a great service but it's a little unorganized and chaotic.
The room was beautiful and clean. Loved the happy hour the location was great the lobby had an upscale feel. We enjoyed the complementary weekday dinner and daily breakfast complements to the chef The shuttle service was not reliable during the day. Communications could have been better. When we were dropped off downtown the driver should have mentioned that she would not be available for pickup between during certain hours so we would not have been wAiting outside in the cold Also parking fees were on the high side
Queen suite, clean room and dishes, good view of Nashville, Slow check in, confusion about where to park car, lots of disorder getting stuff out of car
The bathroom layout was fairly institutional - wall hung sink with no counters and an awkward shower configuration that made it difficult not to get water everywhere. The price was lower than some of the other hotels in that area, but on previous visits I paid less at hotels east of the city with far better amenities. Since I was only staying 3 nights and not planning to eat in my room, the full size refrigerator and two burner stove weren't of value to me.
Nothing Had to wait 4 hours after check in time for room to be ready. Staff not friendly. Not clean. Horrible parking. Door locked us outside in freezing conditions key didn't work. Awful stay all around. Avoid this hotel.
The staff was very helpful and friendly. It is located too close to major roadway where you can hear the traffic early in the morning.