Encuentra vuelos baratos de Tuxtla Gutiérrez a Cancún

Ventajas: Even it is a cheaper airline the seats are comfortably enough

Ventajas: Nothing

Desventajas: Our flight was delayed for 3 hours before they finally cancelled it. They wanted to put us on the earliest flight which is 24 hours later. It would’ve arrived in Mexico City around midnight. Our destination was Cancun. I asked the agent if there’s connecting flight to Cancun. They advised me to talk to their agent in Mexico City when I get there. Who does this? They send their passengers to Mexico City and let them fend for themselves in their connecting flight. And guess what there is no connecting flight at midnight! So they would let me spend the night in Mexico City airport and hopefully I can get on a fight to Cancun the next day. I finally was able to get another flight on a different airline. I called Interjet for money back. I was advised that the cancellation was the airports fault. The airport did not have parking for the plane. I then called the airport and was told that is not true. The airlines lease space for a gate. They would never say they don’t have space since they lease the space. If you want to get to your destination, don’t use Interjet!!!

Ventajas: I was really happy with the over all flight. Everything was fast and smooth

Desventajas: This airline never boards before the time of departure

Desventajas: Hand sanitizer and temp check at gate. I watched a crew member pick her nose.

Ventajas: Good price, cheerful people, direct flight.

Desventajas: Not charging extra for everything-- bag, carry on, seat selection, etc.

Desventajas: It was a little too warm

Ventajas: Crew was nice

Desventajas: Lots of turbulence

Ventajas: The fact that I made it to my destination on time was good. Flight attendants were very professional and attractive, pleasant to speak with.

Desventajas: It was a couple days ago and I had had a long previous day so I don’t recall anything that was so out of place that really requires any improvement.

Ventajas: To

Ventajas: Friendly crew, but that is pretty normal for Aeroméxico and expected. Glad the seats had the flip up sides to keep ones sleeping head from falling too far to either side

Desventajas: A few more degrees of seat recline the meals could have been much better.

Ventajas: Nothing exceptional, but it got me there smoothly and in one piece.

Desventajas: I found the seats to be particularly uncomfortable but otherwise nothing was wrong.

Ventajas: There was a gluten free option for snacks! Thanks!

Desventajas: We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer.

Ventajas: Puntuales

Desventajas: Entrenamiento

Desventajas: They weighed bags 3 times just to to to get money not for the safety of the flight

Ventajas: Todo puntual.y buen trato

Ventajas: The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger.

Desventajas: The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you.

Ventajas: El proceso para realizar la documentacion del equipaje es un poco lento ya que destinan poco personal para ello.

Desventajas: No me parece bien que cobren el equipaje documentado, anteriormente no había visto eso en Aeromexico.

Ventajas: Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage

Desventajas: Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen.

Desventajas: Check in it take more the 20 min. Because they have trouble founding the name even with confirmation num. In flight it was 1 person sick fully cover up from head to toe with out giving information to passengers ahead. My mom have heart problems and I was already concerned for her to travel and with no heads up of someone sick inside the plane my mom was more nervous the normal

Ventajas: Puntuales

Desventajas: Entrenamiento

Ventajas: There was a gluten free option for snacks! Thanks!

Desventajas: We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer.

Desventajas: No way to get a refund, which seems crazy in light of the COVID-19 situation.

Desventajas: Luggage delivery is still incredibly slow!! 20 mins for the first piece

Ventajas: Puntuales

Desventajas: Entrenamiento

Ventajas: There was a gluten free option for snacks! Thanks!

Desventajas: We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer.

Desventajas: They weighed bags 3 times just to to to get money not for the safety of the flight

Ventajas: They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!

Desventajas: The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!

Ventajas: There was a gluten free option for snacks! Thanks!

Desventajas: We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer.

Ventajas: Puntuales

Desventajas: Entrenamiento

Ventajas: la rapidez con que llegué

Desventajas: todo bien

Ventajas: Nothing

Desventajas: We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall

Desventajas: Hand sanitizer and temp check at gate. I watched a crew member pick her nose.

Ventajas: Caring and through personnel in the face of a virus.

Desventajas: WATER

Ventajas: The crew was super professional

Desventajas: Flight was over sold and lost my seat

Desventajas: Hand sanitizer and temp check at gate. I watched a crew member pick her nose.

Ventajas: The crew were fantastic and the seats were comfortable.

Desventajas: Leg space was a bit tight for a tall person so if you can get an exit row do it.

Ventajas: Service staff were very nice. I felt bad for them. See below.

Desventajas: Flying in an airplane that has the fuel to make it to the destination. We had to make an emergency stop during take off. The pilot said an American pilot in another plane caused him to make the emergency stop. Then he said we had to refuel!!!

Ventajas: Need remplace the seats and need more space

Desventajas: Hand sanitizer and temp check at gate. I watched a crew member pick her nose.

Desventajas: No more delayed because i flight every month and volaris delay

Ventajas: I sat in the first row so I had a lot of space and leg room. But the seats in coach looked super super cramped, and I heard people complaining. The crew was very very nice.

Desventajas: Check in was very very very very slow and the crew didn’t seem to care at all. I also got charged 75$ for my one bag. The people at the gate were not professional and everyone around me was complaining about their experience. I will never ever fly Volaris again. They should GO OUT OF BUSINESS.!

Ventajas: The trip was for my mom , she couldn’t aboard the plane because the need a confirmation number not just with her name ,she lost the flight

Desventajas: Hand sanitizer and temp check at gate. I watched a crew member pick her nose.

Ventajas: The passengers sitting by me were very helpful. They put my carryon on the overhead rack for departure and arrival. The handicapped attendant was excellent when I arrived in Cancun and stayed with me until my transfer was found.

Desventajas: I have traveled several times annually with Volaris for at last 13 years and this is the first time the service was so bad, virtually no service was offered at any time. Everything seemed disorganized. No food was offered or even a glass of water. I am 86 years old and travel handicapped all over the world with excellent service. I was shocked that I as dumped in a seat at the Volaris gate from the wheel chair by the attendant; and, who never returned to help me board the plane. I made the mistake of tipping him well. No ramp was available and I had to beg for help with my carryon as I have to hold on with both hands to go up the stairs. Cancun’s attendant for handicapped was much better and truly helped me and stayed with me until my transfer was found. Tijuana’s airport service was horrible.

Ventajas: Need remplace the seats and need more space

Ventajas: Todo esta bien