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Desventajas: The plane was delayed due to waiting for people to clear customs.

Ventajas: Food and beverage service was great, especially the the wine/beer and hot meals on the long flight.

Desventajas: Not enough leg room etc. for the long flight. Cushions and blanket were nice.

Desventajas: I have no complain it was good for the most part for, more food lol

Ventajas: Entertainment TV worked well Free beverages

Desventajas: Bigger space between seats Food or snacks offered

Ventajas: Crew was great

Desventajas: We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved

Ventajas: Food and drinks provided were really appreciated especially the wine/beer and hot meals on the long flight.

Desventajas: Not enough leg room etc. for long flights. Cushions and blankets were nice.

Ventajas: The crew was very professional and friendly

Desventajas: Well for the most part it was my first experience so it was good, thank you.

Ventajas: Crew is ok.

Desventajas: Be on time

Ventajas: Trip was cancelled

Ventajas: Crew was nice

Desventajas: The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you

Desventajas: It was good enough.

Ventajas: Seats very comfortable

Desventajas: Nothing

Ventajas: My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever.

Desventajas: Refund me my money back

Desventajas: Las peliculas, actualizarlas, no servía el cargador usb

Ventajas: Seats are good

Desventajas: Punctuality

Desventajas: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from

Ventajas: Free food, relatively spacious

Desventajas: more food!!! REEE!!!

Ventajas: Everything was comfortable.

Desventajas: I can't think of anything.

Ventajas: Excelente atención, bebidas y comida durante toco el viaje

Desventajas: Todo bien

Ventajas: Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate

Desventajas: Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice

Ventajas: Easy boarding

Desventajas: Crew did the minimum, when I asked for a water an hour after the beverage service the flight attendant became clearly annoyed. I did get the water. This has happened regularly on other United flights that I have been on. It seems to be a strategy to discourage passengers from asking for anything.

Ventajas: Got seated at row 2 so practically I was the first one to disembark. There's only one stewardess who took care of us and she did very well.

Desventajas: The plane is so small that I don't have above head compartment so I had to put all my stuff under seat in front and I don't have space to put my leg.

Ventajas: Your willingness to proceed with flying into a pandemic zone with total travel lockdown.

Desventajas: allowing travelers that have been advised not to travel to Europe to either change or refund their flights. Your system for this is a bureaucratic nightmare, and the responsible thing to do in a time of crisis is allow people to make the right decision to stay in place. I am done using your service.

Ventajas: Trenton was outstanding. Very professional

Ventajas: Nothing.

Desventajas: Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group.

Ventajas: Nothing exceptional, but it got me there smoothly and in one piece.

Desventajas: I found the seats to be particularly uncomfortable but otherwise nothing was wrong.

Ventajas: Aeromexico Boeing 737s are great. No complaints here.

Ventajas: Everything

Desventajas: N/A

Ventajas: Breakfast and crew member in first class

Desventajas: Entertainment

Ventajas: Easy boarding

Desventajas: Crew did the minimum, when I asked for a water an hour after the beverage service the flight attendant became clearly annoyed. I did get the water. This has happened regularly on other United flights that I have been on. It seems to be a strategy to discourage passengers from asking for anything.

Ventajas: Crew nice. Had the row to myself so room to stretch out and made me feel safer from others germs

Desventajas: Crew member in first class not polite at all... And there was no food on a 5hr flight even in first class.

Desventajas: Las peliculas, actualizarlas, no servía el cargador usb

Ventajas: Seats are good

Desventajas: Punctuality

Ventajas: nada.. el vuelo fue cancelado

Desventajas: la intervencion de ustedes con las empresas

Ventajas: Genial la tripulación

Ventajas: Seats

Desventajas: Nothing

Ventajas: US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines.

Desventajas: I am completely satisfied with my experience

Desventajas: space

Ventajas: Boarding was fast and easy.

Desventajas: The food was very bland, we had to wait 25 min on the tarmac waiting for take off.

Ventajas: We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.

Desventajas: Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.

Ventajas: I missed my flight.

Desventajas: Helped me get a different flight. I got zero help getting another flight. Or any credit.

Ventajas: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Desventajas: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Desventajas: With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals

Desventajas: It was good enough.

Ventajas: The crew on this flight were excellent. Friendly and professional. Attentive and patient.

Desventajas: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.

Desventajas: Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately

Ventajas: Seats very comfortable

Desventajas: Nothing

Ventajas: Timming Was ok

Desventajas: No Food, old tv, poor confort seat

Ventajas: Entertainment TV worked well Free beverages

Desventajas: Bigger space between seats Food or snacks offered

Desventajas: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.

Ventajas: The crew that greeted us (and sorted out seats) was excellent.

Desventajas: We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport.

Ventajas: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Desventajas: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Ventajas: Very helpful crew. Quick boarding process.

Desventajas: Not much leg room, or space in seats.

Ventajas: Good food, service, and entertainment

Desventajas: The seats are not very cushioned

Ventajas: I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me.

Desventajas: Same airline coming from one place have different methods it’s a bit confusing.

Desventajas: Lufthansa would not reschedule my flight to Rome on March 5th 2020 despite the fact that the CDC was at level 3 alert and telling all travelers to avoid the entire country of Italy. At the same time every public facility in Italy had already been closed. At the same time, AK Airlines in the United States is offering free cancellations of domestic flights and we hardly have the virus in country. Next year when I go to Rome, it will be with another airline that cares about people’s safety.

Ventajas: Comfortable

Ventajas: amazing and great customer service

Desventajas: Internet speed is weak.

Ventajas: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Desventajas: More legroom

Desventajas: With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals

Desventajas: Food, entertainment program, pillows and blankets would have been nice,

Ventajas: Place was clean; crew was nice and attentive

Desventajas: Seats are small and uncomfortable for long haul flights

Ventajas: Seats

Desventajas: Nothing

Desventajas: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from

Ventajas: Seats are good

Desventajas: Punctuality

Ventajas: Fallas del sistema de entrenamiento y nunca funcionó el wifi

Ventajas: Nothing

Desventajas: Very uncomfortable flight

Desventajas: A larger plane from Chihuahua to Houston.

Ventajas: I have no kind words for United Airlines. They abandoned my entirely family (including 3 small children) and hundreds of other people in the Dominican Republic when COVID19 travel restrictions went into effect. While other airlines have been sending empty planes back to repatriate their customers, United canceled all return flights and left us to fend for ourselves. We're still stuck here and never had any help even rebooking with another airline. We've had to spend thousands of dollars to try to get out of here and back to the United States. We finally were able to secure seats on a Delta flight that leaves tomorrow. It's unbelievable that they did this to us and I can't begin to explain the stress this put on or family. All they needed to do was honor their agreement to return us home and decided to throw our lives into turmoil instead.

Desventajas: They could have done what they were supposed to and not abandon my family in the Dominican Republic to fend for ourselves and destroy us financially.

Ventajas: Finally a flight with kind flight attendants. Very helpful and warm. Thank you to the whole crew.

Desventajas: The inflight entertainment was confusing to use and Internet was way too costly.

Desventajas: It was good enough.

Ventajas: The audacity of your gross negligence in a time of global pandemic.

Desventajas: Any semblance of social responsibility or ethical behavior.

Ventajas: This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!

Desventajas: If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!

Ventajas: The crew on this flight were excellent. Friendly and professional. Attentive and patient.

Desventajas: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.

Desventajas: Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late.

Ventajas: Fallas del sistema de entrenamiento y nunca funcionó el wifi

Ventajas: No hubo ningun incidente a mencionar.

Desventajas: La comida podria haber sido mejor.

Ventajas: Service was great

Desventajas: Nothing