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Ventajas: Everything

Desventajas: Nothing

Ventajas: They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth.

Desventajas: During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!

Desventajas: La acumulación de millas

Ventajas: Food was very good and crew was very friendly

Desventajas: Seats were very small... very uncomfortable travel 10hs in a tight seat!

Ventajas: The crew was super friendly and amazing at an incredibly tough and tense time due to the Coronavirus outbreak. A very stressful and long flight was made a bit better and I truly thank you guys for that.

Ventajas: Nothing

Desventajas: Everything

Desventajas: Other airlines have complimentary snacks so I was surprised that we had to pay for those.

Ventajas: The fact that we had dinner and a snack was great! The crew were fantastic!

Desventajas: It was a bit cramped but overall it was a wonderful experience

Desventajas: We were flying from JFK to heathrow to Tel Aviv. Israel declared that they we’re going to mandate all persons coming in for 14 days. British Airways did not cancel our flight and would not give us a refund. They would only rebook our flight to several weeks later. We booked our flight months ago because the specific time we booked was convenient for us. Our new flight is not convenient for us and we don’t want to go to a country that we will have to be quarantined in. We were very disappointed.

Desventajas: Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed.

Desventajas: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Desventajas: Other airlines have complimentary snacks so I was surprised that we had to pay for those.

Desventajas: Canceled

Ventajas: Glenlivet whisky for free

Desventajas: The pancake was not cooked enough couldn’t eat it

Desventajas: We were flying from JFK to heathrow to Tel Aviv. Israel declared that they we’re going to mandate all persons coming in for 14 days. British Airways did not cancel our flight and would not give us a refund. They would only rebook our flight to several weeks later. We booked our flight months ago because the specific time we booked was convenient for us. Our new flight is not convenient for us and we don’t want to go to a country that we will have to be quarantined in. We were very disappointed.

Ventajas: The crew and the food

Desventajas: The entertaiment selection. Should get better movie, TV and news selection

Ventajas: Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great.

Ventajas: Crew is very attentive and working hard during trying times.

Desventajas: My chairs screen in particular was very difficult to use because the touch screen was not working 90% of the time.

Ventajas: No and no.

Desventajas: Very crowded in.club class. Way lower standard for business class as compared to the other airlines.

Ventajas: Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great.

Desventajas: 1 hour delay in departure from Lisbon

Ventajas: Nothing actually

Desventajas: Everything

Ventajas: Smooth boarding process

Desventajas: Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them.

Ventajas: Plane was clean

Desventajas: Food could be better!

Desventajas: I was in Business Class. The pillow appeared to be used on the flight from London to Antigua so i threw it on the floor in front of me. You would think with coronavirus it would be sealed like on American Airlines. No sandwiches or anything except some nuts and a small diet coke. I had to ask for a second one. It appears they only care about the people from London. Deplaning was from the middle door and it was a free for all. They have no idea about service well at least not in this leg.

Ventajas: Literally nothing.

Desventajas: It could have happened.

Ventajas: Crew was great; super easy boarding process; flawless take off and landing.

Desventajas: N/A

Ventajas: No and no.

Desventajas: Very crowded in.club class. Way lower standard for business class as compared to the other airlines.

Ventajas: Literally nothing.

Desventajas: It could have happened.

Ventajas: The crew were gracious and attentive to keeping us hydrated in Economy.

Desventajas: The seats were uncomfortable on this full flight, the food was average.

Desventajas: I was in Business Class. The pillow appeared to be used on the flight from London to Antigua so i threw it on the floor in front of me. You would think with coronavirus it would be sealed like on American Airlines. No sandwiches or anything except some nuts and a small diet coke. I had to ask for a second one. It appears they only care about the people from London. Deplaning was from the middle door and it was a free for all. They have no idea about service well at least not in this leg.

Ventajas: Glenlivet whisky for free

Ventajas: good noise cancellation

Ventajas: The time and the route and seat pitch.

Desventajas: Food and crew.

Ventajas: It was absolutely on time. Great!

Desventajas: The meal is always too spicy and for more south Asian style. I prefer more European meal.

Desventajas: A refund. I tried to cancel but.they would not let me.

Ventajas: Crew.. single person was okay. Overall company operation plus late flight was poor

Desventajas: Luggage handling could be better. Flight on schedule will be good.

Ventajas: The crew was fabulous. Very helpful and upbeat!

Desventajas: The food wasn’t very good.

Desventajas: It would be nice if at least snacks and a cup of water were provided.

Ventajas: Are you kidding? Its BA. Nothing but the time and route were good.

Desventajas: This has been the most convenient way I’ve ever traveled.

Ventajas: The fact that we had dinner and a snack was great! The crew were fantastic!

Desventajas: It was a bit cramped but overall it was a wonderful experience

Ventajas: Seats were comfortable.

Desventajas: There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!

Ventajas: Crew was good. Seats comfortable.

Desventajas: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Ventajas: Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics.

Desventajas: The tv news on BBC was 1 week old.

Ventajas: Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great.

Desventajas: A refund. I tried to cancel but.they would not let me.

Ventajas: Crew was good. Seats comfortable.

Desventajas: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Ventajas: Crew were polite

Ventajas: Nothing

Desventajas: Everything

Ventajas: The crew were gracious and attentive to keeping us hydrated in Economy.

Desventajas: The seats were uncomfortable on this full flight, the food was average.

Ventajas: Are you kidding? Its BA. Nothing but the time and route were good.

Ventajas: The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.

Ventajas: Crew members were very friendly.

Desventajas: It would help to train them on how pour wine without spilling.

Ventajas: The crew and the food

Desventajas: The entertaiment selection. Should get better movie, TV and news selection

Ventajas: They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth.

Desventajas: During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!

Ventajas: Puntualidad

Desventajas: La acumulación de millas

Ventajas: Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!

Desventajas: Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke.

Ventajas: The crew was super friendly and amazing at an incredibly tough and tense time due to the Coronavirus outbreak. A very stressful and long flight was made a bit better and I truly thank you guys for that.

Desventajas: The breakfast scone was disgusting but dinner was great!

Ventajas: No and no.

Desventajas: Very crowded in.club class. Way lower standard for business class as compared to the other airlines.

Ventajas: Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great.

Desventajas: It would be nice if at least snacks and a cup of water were provided.

Desventajas: Too warm in the cabin

Ventajas: Crew was good. Seats comfortable.

Desventajas: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Ventajas: Love the Airbus, roomy.

Desventajas: Better entertainment movies, food are boring.

Desventajas: Too warm in the cabin

Ventajas: The time and the route and seat pitch.

Desventajas: Food and crew.

Desventajas: 1 hour delay in departure from Lisbon

Ventajas: Crew were polite

Ventajas: Everything

Ventajas: Todos muy amables

Desventajas: Entretenimientos, la pantalla de es pesima

Ventajas: People next to me

Desventajas: Seat, food , no fee for bag, and service

Ventajas: Good flight. Crew was nice.

Desventajas: Better entertainment