Very friendly staff and room was great. Parking is a difficulty as the complimentary is hard to find and the valet is expensive.
The location was perfect for New Year's Eve as the hotel was centrally located near the bars downtown and the room was quite large. The furniture was starting to look outdated and light switches were everywhere rather than near the door. Parking was also a bit confusing as it was across the street at the convention center. The staff was very friendly; however, I was charged twice for the room and it took 14 days to resolve this issue.
Missed my wake up call. I specifically went down to the desk and asked for one. Not cool I almost missed my morning meeting. No am breakfast options. Kinda old and dingy
I was shocked that the room we stayed in had a terrible smell of old furniture. Our TV was not a flat screen that's all I want to express at time. I was not happy with my stay at all. Our room smelled of old furniture and our TV was not a flat screen.
I needed a room with two beds and the hotel where my conference was did not have any rooms with two beds available at the time I tried to reserve. The Grand did, and for slightly less than the other hotel's special conference rate. My criteria for a hotel room is that the door locks, the bed is clean, the toilet works, and the shower works. Well, the bed was clean and the shower worked. In the morning after checkin, the toilet didn't flush because the tank wasn't filling. And it's not because the flapper valve was letting the water drain into the commode, it's because there was no water flowing into the tank at all. On the way out, I notified the front desk. Upon returning to the hotel later in the day, when I flushed the toilet, the pipes resonated and sounded exactly like a foghorn for the 2 minutes or so it took to fill the toilet tank. Calls to the font desk to report this (and to let them hear it) went unanswered. I reported this in person at the front desk on my way out again. For the rest of the stay (three more nights) the toilet intermittently sounded its foghorn and leaked water onto the bathroom floor. The floor was wet until we checked out. As for the door, it locked, but getting it unlocked was the problem. We had about 5 or 6 pairs of keys made during our stay (only one of which was my fault for leaving the keys in the room). Every time a key was made to maintenance to check on the toilet, it disabled all the other existing keys. And of course, staff also seems to make one-day keys without bothering to ask how long the stay is so that the key will work until checkout. I wouldn't have stayed here in the first place had the right room been available in the other hotel (within walking distance), and despite the allowances for the fact that renovations are going on, I don't think I'll be back.
The check in process was smooth and easy as expected. Double Tree/ Grand Hotel Dayton downtown was a disappointment. The check in process was smooth and easy as expected. The condition of the room was a disappointment to say the least. I am going to be specific with my list my numerous points to this comment beginning with the room temperature that was never completely fix even after we brought this to the staffs attention. The floor underneath the carpeting was loose and bowed. This presented a serious trip hazard. One of old windows could not be locked to eliminate the cold chill coming into the room. One of the closet doors did not have the mechanism attracted to the door allowing the door to hang in the track. The celling had water spots in the room and in the lobby. There was derby and dead bugs alongside, behind and underneath the bed and bath room vanity. The parking garage did not have entrances into the hotel or a stairway to enter in to the hotel. We were forced to walk down the ramp or use the outside stairs to gain access to the ground floor entryway. I have photographic evidence to support all of my concerns. It is my understanding that Hilton is in the process of assuming ownership of this facility. I wish the Hilton chain that I use when I travel for business and pleasure good luck on bringing this hotel up to the Hilton standard.
Location and Architecture Needs a facelift
It is right downtown in Dayton, so if for some reason you are here for business it is convenient. Oh where to start? Our door handle for the room fell off, the closet door was completely unattached, the view from our window looked directly into another room about 4 feet away. Nothing in the hotel, with the exception of the elevators, works. Even the entrance to the parking garage is closed.
Absolutely nothing. This was a TERRIBLE hotel. I left after three hours due to safety concerns. There was a huge blood stain in the hallway. Bed bugs. markings on the wall. Lotion splattered on the mirrors. Fixtures falling apart. HOLES in the ceiling and walls. Hookers downstairs. There was NO lobby. Did not look like ANY of the pictures you or the website advertised. I was mortified. No security whatsoever.
The room was spacious and clean. was worried about bed bugs b/c one reviewer claimed to have caught bedbugs there. I did not notice any sign of bedbugs.
No tv. No hot water. No human life in the hotel. Do not go there Couldn't take a shower. Couldn't watch TV. No amenities. Should close while doing renovations. Or let guests stay for free